Frequently asked questions
Where do I pick-up the apartment keys?
Both the check-in and the apartment keys will be waiting for you at the reception when you arrive. Outside the reception opening hours, check-in and key pick-up can be done through the automatic check-in machine in the building's lobby.
What time is the earliest I can access the apartment and how late can I leave when I check-out?
Check-in to the apartments is from 15h onwards, but depending on occupancy they might be ready earlier or later than that time. The latest time for check-out is 11h. If you need to leave your luggage you can do it in our storage lockers at no extra charge. Contact us if you would like to check-in to the apartment early, and we’ll do everything we can to help, as long as there is availability.
Is there an extra charge for checking-in early in the morning?
No, one of the advantages of having an automatic check-in service means you can collect the keys 24/7.
How do I reserve an apartment?
On www.ericvokel.com, in the panel on the left side of the screen you’ll find a drop-down menu where you can choose the dates and the apartment you like and best suits what you’re looking for. You'll be able to make your reservation in 3 simple steps.
How can I cancel my reservation?
If you would like to cancel a booking or request a change in dates, it must be done in writing, by sending an email to this address book@ericvokel.com
How can I reserve an apartment with a special promo offer?
If you look on the www.ericvokel.com website, in the index you'll find a whole section devoted especially to promos.
When will I receive confirmation of the reservation?
Once you've filled in all the required info we’ll send you a confirmation email with details of the reservation which will tell you everything you need to know about your stay and gives you all the info you need to get to the apartment when you arrive. If you don’t receive a confirmation email, please contact us as soon as possible.
Why do you need my credit card?
We need a credit card number to guarantee the reservation. There will be no charges made to the credit card if the reservation is canceled before 12pm, 5 days prior to your arrival date, unless your reservation has been made at a special price with specific cancellation conditions.
Can I pay by card or with cash for my stay?
When you arrive, you'll be able to pay at the reception in cash or using Visa or MasterCard credit cards. Outside reception hours, payment can only be done with a credit card at the automatic check-in machine located in the building's lobby.
How is the breakfast?
When you book on our website, we will provide you with a free breakfast basket on the first day of your stay. You can pick up your breakfast kit at the reception anytime from 9 am to 5 pm and enjoy it in your apartment. The breakfast kit includes cereal, yogurt, juice, coffee, milk, tea, bread, ham or cheese and something sweet. If you have a food intolerance, please inform us via email at book@ericvokel.com. Products may vary between buildings.
Is there parking in the building?
In certain establishments, we have agreements with nearby car parks. We can inform you of the conditions if you wish to leave your car parked.
What do I do if I need any help during my stay?
During office hours there will always be Eric Vökel employees ready to help you out. Outside office hours, we’ll give you a phone number on arrival for any urgent requests.
Do I pay any special rates for children to stay?
Children from 0 to 3 years stay for free. We have cots available for you. If you need one, just let us know when you make your reservation.
What happens if I break something?
Please, call us as soon as possible and we will try to fix it or replace it if necessary, and reach an agreement regarding any costs.
What facilities do the apartments have?
Everything will be ready for you on arrival. All our apartments are equipped to include every last detail so that you can enjoy a comfortable, individual and relaxed stay.
Is there daily cleaning of the apartment?
We clean the apartment just before you arrive and once every seven days with the change of bed linen, but you can hire this cleaning service as many times as you need with an extra cost. You just have to let us know when you make your reservation or even when you arrive. If you need more towels, you may request them any time during your stay.
Will I need an adapter for the plug sockets?
All our plug sockets are European. We recommend that you do bring an adapter for electronic devices from other regions.
Are pets allowed?
Pets are not allowed.
How to get to the apartment from the airport?
You will find the address of the apartment and directions from the airport on the web page of each building. Click below to read the information.
Amsterdam Suites
Copenhagen Suites
Hamburg Suites
Madrid Suites
Atocha Suites
Sagrada Familia Suites
BCN Suites
Gran Via Suites
Do you want to book? Do you have any doubt?
You can do it by telephone here